At Gardenline® Hedge Trimmer, Chainsaw, Lawn Mower, Pizza Oven, we are committed to protecting your privacy as a visitor to our website and as our customer. This Privacy Policy outlines how we collect, use, share, and protect personal information provided through our website and during your interactions with us.
Information We Collect
We collect both personal and non-personal information to provide and improve our products and services. The information we collect depends on how you interact with our website and services.
Non-Personal Information
We collect non-personal information about your visit to our website based on your browsing activities. This includes:
- Device information like operating system, browser type, internet service provider.
- Log information like IP address, access dates and times, pages viewed, referring website.
- Tracking information from cookies and web beacons. Read our Cookie Policy.
Personal Information
We collect personal information when you voluntarily provide it to us. This includes:
- Contact information like your name, phone number, email address, postal address.
- Account information like your username, profile photo, password, purchases.
- Payment information like your payment card number, expiry date, CVV code.
- Feedback like product reviews, survey responses.
- Social media information if you interact with us through social media sites.
We also automatically collect some personal information when you visit our website or navigate our apps, including:
- Your IP address and device ID.
- Browsing history on our website.
- Preferred language and location.
How We Use Information
We use the information we collect for the purposes outlined below:
- Provide and improve our products and services.
- Respond to your inquiries and requests.
- Process orders and send you order information.
- Manage your account.
- Communicate special offers, promotions, newsletters.
- Analyze usage of our website and apps.
- Personalize your experience on our platforms.
- Detect and prevent fraudulent transactions.
- Troubleshoot issues and enhance security.
- Conduct analytics to improve our offerings.
- Comply with legal obligations.
Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- With service providers under contract who help with our business operations.
- When required by law or legal authorities.
- During a merger, acquisition, or asset sale.
- To enforce our terms, or protect our rights and interests.
- With your consent to share information.
Retention of Information
We retain personal information as long as required to fulfill the purposes outlined in this policy, unless a longer retention is required by law. We will securely delete your information once it’s no longer needed.
Your Rights
As a data subject under GDPR, you have the following rights:
- Request access to the personal information we hold about you.
- Ask for correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Restrict our use of your personal information.
- Object to how we use your information.
- Receive your information to transfer to another service.
- Lodge a complaint with your local supervisory authority.
To exercise these rights, you may contact us using the details in the Contact section below.
Cookie Policy
A cookie is a small text file placed on your device when you visit a website. Cookies allow websites to recognize your device and store some information about your preferences or past actions.
We use the following types of cookies:
- Essential cookies – Required for basic website functions like page navigation and access to secure areas.
- Performance cookies – Collect anonymous usage information to optimize website performance.
- Functionality cookies – Allow us to remember your choices like language or location to provide enhanced features.
- Advertising cookies – Used by advertising companies to serve relevant ads on our website and track their performance.
Most web browsers automatically accept cookies, but you can modify settings to block certain cookie types. Please note that blocking certain cookies may impact your user experience.
Tracking Technologies
We use web beacons and tracking pixels to compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations. These technologies allow us to understand our users better so we can tailor our website and marketing to your needs.
We also work with trusted third-party advertising partners who employ tracking technologies to serve relevant ads on our behalf across the internet. These ads may contain web beacons or pixels that allow tracking of your response to the ads.
Third-Party Links
Our website and communications may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We recommend you review the privacy policies of these third-parties to understand how they handle your personal information.
Minors’ Privacy
We do not knowingly collect personal information from anyone under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. You can also inform us to remove information provided by your child.
Privacy Policy Changes
We reserve the right to modify this Privacy Policy from time to time according to changing business and legal requirements. The most updated version will be available on our website. We may notify you of significant changes to this policy by displaying a notice on our website or sending you a notification.
Contact Us
If you have any questions about our Privacy Policy or information practices, you may contact us through the following channels:
Email: [email protected]
Phone: 020 7946 0026
Address:
Gardenline Ltd.
110 High Holborn, Holborn, London WC1V 6JS, United Kingdom